What is Skyward?
Skyward provides the tools to fly drones in more ways and more places. We do it by combining industry-leading expertise, digital airspace access, regulatory advocacy, and wireless connectivity to power today’s flights — and tomorrow’s networked fleet deployments. To learn more, visit About Skyward.
How can Skyward help my drone operations?
Skyward is the leading authority on safe, efficient, connected drone operations. Our software provides comprehensive oversight of teams, equipment, projects, and flights, as well as automated access to controlled airspace and a digital system of record. Our professional services can provision drones, tablets, and data-processing software to get your program up and running, and our experts can help you develop a proof of concept, create efficient workflows, and train your team. To learn more, visit Skyward Software & Consulting.
How do I get started?
Which operating systems does Skyward run on?
Skyward's web app is a cloud-based platform that runs in your browser. On Windows, we support Chrome, Firefox, and Edge. On Mac, we support Chrome, Firefox, and Safari.
Skyward InFlight mobile app is supported on Apple iOS and Android, including DJI CrystalSky and DJI Smart Controller.
How do I change my subscription?
How do I get to my Dashboard?
Click the Skyward logo in the top left to go to your organization’s Dashboard. The Dashboard is an organization's homepage, and it allows you to see an organization at a glance. See Organization Dashboard for more information.
How do I reset my password?
How often will I be billed for my subscription?
All Skyward subscriptions are billed annually. We do not offer monthly billing.
Organizations & Users
How do I invite another person to my Skyward organization?
Business and Enterprise subscribers can add personnel to their organization by going to Manage > Personnel, clicking Invite Personnel, filling out the information, and clicking Send Invitation. For more information, see Personnel Management.
How do I upload an avatar image for my organization?
Go to your Organization Dashboard by clicking the Skyward Logo in the upper left of your screen. Click the Pencil Icon next to your organization’s name, then click Update Image and upload a JPG or PNG image.
Can I join other organizations?
Yes. To join an existing organization, ask an Organization Admin to add you to their organization by going to Manage > Personnel and clicking on Invite Personnel. See Personnel Management for more information.
What role restrictions and protections are in place in Skyward?
Pilots and Crew can only see operations and flights to which they have been assigned as crew. Organization Admins can see information globally across the entire organization, regardless of assignment. Organization Admins can also administer and edit personnel records, checklists, reports, and other items across the organization.
How do I add or update my certification information?
To update your certificate information:
- Go to Manage > Personnel
- Click your name
- Click the Edit button in the top right corner
- Enter your certification information
- Click the "Save" button in the top right corner
See Personnel Management for more information.
Planning and Logging Operations
What's the difference between Planning an Operation and Logging an Operation?
Logging an operation indicates that a planned operation has been completed. To log an operation, open the operation, click the Actions button and click Log Operation. Once logged, the status of the operation will change from Planned to Logged in the operations list. See How to Log Flights for more information.
Can I assign more than one pilot to an operation?
No. Only one person may be assigned to an operation as Pilot in Command, but multiple people can be assigned to the Crew. See Building an Operation for more information.
Can I edit a logged operation?
You can edit details of a logged operation. However, this is not recommended as any changes to a logged operation will change the permanent record.
Can I download reports on my operations?
Skyward’s Activity Report feature is available by navigating to Manage > Reports. See Running Reports for more information.
Why won’t my CSV file upload?
Importing CSV files into Skyward requires specific formatting. See Importing CSV Files.
Why aren’t my flights syncing through the DJI integration?
Skyward Drone Airspace Map
Where does the data in the Airspace Map data come from? How is it validated?
See Skyward Map Data.
Does Skyward provide international airspace information?
While Skyward displays some drone airspace data for the world, we primarily focus on airspace in the United States. See Skyward Map Data for more information.
What is LAANC?
LAANC stands for “Low Altitude Authorization and Notification Capability” and is a system developed by the FAA that allows drone operators to gain automated access to fly within controlled airspace. LAANC is live across the United States and is accessible to both Skyward subscribers and free Pilot Accounts. To learn more about Skyward's LAANC integration, visit LAANC with Skyward. For instructions on how to use LAANC in Skyward, see Accessing LAANC Airspace.
Why is the LAANC grid I want to operate in offline or inactive?
The LAANC grid you want may not be active or may have been turned off. Enabling or disabling a grid is completely at the discretion of the FAA. You are still able to place a manual authorization request through the FAA's own DroneZone Portal; however, this approval is not automatic and may take 30 days to review.
Why hasn’t my further coordination request reached the local ATC?
Further coordination requests are submitted to the FAA and are reviewed by an Air Traffic Manager (ATM). It’s possible that the ATM will operate from the local ATC or from an airspace management office. LAANC requests submitted to smaller airports are typically lumped together and administered by one airspace management office. The ATC or local airport manager may not see LAANC requests come through.
Can you provide updates on the status of my pending further coordination request?
Skyward does not have visibility into the status of pending further coordination requests. When the FAA approves or denies the request, you’ll receive an email notification.
Why was my further coordination request denied?
We are not provided with visibility into the reasons a request is denied. If your request is denied, we recommend adding more detail to the safety justification and submitting your request as far in advance as possible to give the local Air Traffic Manager maximum time to process.
Why isn’t there LAANC information below the map on the Operations page?
If there is no information below the map in the operations detail page, your flight area is not in LAANC enabled airspace. You may be in uncontrolled, restricted or prohibited airspace. Please check the map for advisories, restrictions and special use airspace before you fly.
Skyward says LAANC is unavailable. How can I place a request?
When LAANC is unavailable you’ll need to place your request with the FAA directly. You can do this through Drone Zone.
Can I combine a LAANC request with waivers?
You can not combine LAANC requests with waivers. If you have a waiver, you’ve been given the right to fly only within the parameters of your waiver. We recommend uploading your existing waiver to the Documents section of your operation.
Where can I find my authorization or reference numbers?
After you’ve submitted your LAANC request you can find your authorization in the operations details page. Under the map preview there is a button labeled “View Authorization”.
I accidentally deleted my operation that has my LAANC authorization. Can I recover the Notice of Authorization?
Unfortunately if you delete your operation, the Notice of Authorization will also be deleted. Before deleting an operation make sure that you don’t have an active or pending LAANC request.
Why does it say that my LAANC request is outside daylight hours, even though the time I input is within daylight hours?
When submitting a LAANC request, the time zone that is used is the one where your computer is currently. If you’re planning an operation in a different time zone, you’ll need to calculate the time difference accordingly. For example, if you’re on the east coast but planning an operation in Denver, CO that starts at 10:00 AM mountain time, you’d need to input the operation start time as 12:00:00 to accommodate for the two hour time difference.
Why is my LAANC request invalid?
In certain scenarios, a change in airspace may render an existing LAANC authorization invalid. Usually this is due to one of the following conditions: a) the UASFM grid changes, b) updates are made to national security UAS restrictions (NSUFR), c) updates are made to prohibited or restricted areas. When an authorization becomes invalid, you will be notified via email. You can navigate to the operation to cancel the request/s.
Why was my further coordination request immediately cancelled?
If the FAA is unable to respond to a request for further coordination 24 hours before the flight, we are required to automatically cancel the request. For example, if you placed a request at 10:00 AM today to fly at 12:00 PM tomorrow, that only leaves your local ATC 2 hours to process your request, and it will be automatically cancelled at 12:00 PM today (24 hours in advance of the flight). It can take up to 30 days for the FAA to process further coordination requests. We recommend placing your request as far in advance as possible to increase your chances of receiving approval. Requests can be placed up to 90 days in advance of the flight.
Drone & Battery Management
What if My Drone’s Aircraft Manufacturer Isn’t Listed in the Dropdown Menu?
If you have a UAS from a manufacturer that is not on the list, select Other from the list and enter your manufacturer.
How can I keep track of battery life?
See Battery Management.
How do I track maintenance on my aircraft and batteries?
Are pilot and drone flight hours tracked across organizations?
Airframe flight hours are tracked only in the organization that is currently selected.
Pilot flight hours are tracked across every organization of which a pilot is a member. So if you’re a member of multiple organizations, all your flight hours count toward your displayed total.
How can I view pilot and drone flight hours?
You can see the drone hours logged within an organization on your Organization Dashboard or by navigating to Manage > Aircraft. You can see the hours each pilot has logged by navigating to Manage > Personnel, or by viewing an individual’s personnel page.
How can I add historic pilot hours to my records?
Navigate to an individual’s Personnel page and select Edit to the right of the person’s name. Add any flight hours not logged in Skyward to the Historical Pilot Hours field.
How do I upload documents for my organization?
See Document Management.
Does Skyward have a mobile app?